FAQs

Product Information

1. What types of motorcycle tools does Biker's Toolbox offer?
Biker's Toolbox provides a wide range of motorcycle tools including special tools, repair tools, and workshop essentials. Our selection includes chassis and suspension tools, classic British bike tools, diagnosis and measurement instruments, drive chain tools, electrical tools, tuning tools, and more.

2. Are there tools available for specific motorcycle brands?
Yes, we offer tools tailored for specific brands such as Triumph, Ducati, Honda, BMW, Yamaha, Kawasaki, Suzuki, and KTM. These tools are designed to meet the unique requirements of each brand.

3. Do you have any resources for learning how to use the tools?
We provide expert video tutorials and guides on our website, including tutorials on fixing stripped threads, changing motorcycle tires, and installing motorcycle pistons. These resources are designed to help both novice and experienced bikers effectively use our tools.

Ordering and Delivery

4. What are the delivery options available at Biker's Toolbox?
We offer APC Express Delivery starting from £7.49. For next day delivery, make sure to place your order by 3.00pm.

5. Do your prices include VAT?
Yes, all our prices include VAT, ensuring transparency and no hidden costs when you shop with us.

6. Can I track my order after it has been placed?
Yes, you will receive tracking information once your order has been shipped, so you can monitor its progress until it reaches your doorstep.

Customer Support

7. How can I contact Biker's Toolbox for support or enquiries?
You can reach us by phone at +44 01761 490928 or via email at online@bikerstoolbox.co.uk. Our team is run by motorcycle enthusiasts who are eager to assist you.

8. Does Biker's Toolbox offer discounts for motorcycle owners clubs?
Yes, we offer special discounts for members of motorcycle owners clubs. Contact us to learn more about how you can benefit from these offers.

9. What should I do if I encounter an issue with a product?
If you face any issues with a product, please contact our support team. We are committed to providing excellent service and resolving any problems swiftly.

Special Features

10. Who runs Biker's Toolbox?
Biker's Toolbox is run by bikers for bikers. Our team has decades of experience in the motorcycle trade and engineering, ensuring that you receive knowledgeable advice and quality products.

11. Why are Biker's Toolbox prices competitive?
We strive to keep our prices as low as possible without compromising on quality. We focus on building long-term relationships with our customers by delivering good service and value.

12. What makes Biker's Toolbox different from other online tool shops?
Unlike quick-buck merchants, we provide real service and support. We ensure that our products are reliable and that our customers get the help they need even months after their purchase.

Payment and Security

13. What payment methods are accepted at Biker's Toolbox?
We accept a variety of payment methods to ensure convenience and security for our customers when shopping online.

14. Is my payment information secure when I shop at Biker's Toolbox?
Yes, we prioritize the security of your payment information and use the latest encryption technologies to protect your data.

Returns and Exchanges

15. What is the return policy at Biker's Toolbox?
We offer a straightforward return policy. If you're not satisfied with your purchase, you can return it within a specified period for an exchange or refund, subject to our terms and conditions.

16. How do I initiate a return or exchange?
To initiate a return or exchange, contact our customer service team who will guide you through the process and provide any necessary instructions.

Miscellaneous

17. Can I purchase gift cards from Biker's Toolbox?
Currently, we do not offer gift cards. However, our extensive range of products makes it easy to find the perfect gift for any motorcycle enthusiast.

18. Does Biker's Toolbox have a physical store location?
We operate primarily online to bring you the best prices and widest selection. However, our customer service team is always available to assist you with any queries.

19. Can I read reviews of your products before purchasing?
Yes, customer reviews and testimonials are available on our website to help you make informed purchasing decisions.

20. Do you offer bulk purchasing options for workshops or clubs?
Yes, we accommodate bulk purchase requests. Please contact us directly to discuss your needs and potential discounts.